ADSA Community

In our recent survey, you expressed a desire to further your learning on managing challenging interactions with patients. To track the resources we'll be highlighting in the coming weeks, follow this thread by clicking the star at the top right.

Webinar: Managing difficult Patients

Presenter: Associate Professor Anthony (Tony) Au

We all have to deal with difficult, demanding, ungrateful and even litigious customers. Yet in this age of high cosmetic demands, sophisticated technology, fast-paced lifestyle, these types of patients are a reality, particularly with the high-end restorative/aesthetic/implant procedures. Can we stop these patients from coming to us in the first place? If they are in the practice already, how to we interact with them?

Find this presentation here on ADA CPD portal, a benefit of your student ADA membership. 

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Webinar: Handling Complaints: Quality of care and finance

Presenter: Mr Rhett Clayton

When dental practices think about receiving a complaint, it's easy to think "it won't happen to us". However, it's important to be aware that great dentists and great practices can and do receive complaints. So whilst practices should aim to minimise the likelihood of a complaints being received, they should also have processes in place to deal with complaints should they occur. How a complaint is handled can greatly impact whether it's resolved quickly or escalates into a more serious matter.

Find this presentation here on ADA CPD portal.